Bring conversations in
- Zendesk
Solved and closed tickets arrive with the agent who handled them.
How it works with Zendeskzendesk.com(opens in a new tab) - Freshdesk
Resolved and closed tickets arrive with the agent who handled them.
How it works with Freshdeskfreshworks.com(opens in a new tab) - Intercom
Closed conversations arrive, including replies from your AI agent.
How it works with Intercomintercom.com(opens in a new tab) - Front
Archived conversations and resolved tickets arrive with their teammate.
How it works with Frontfront.com(opens in a new tab) - Gorgias
Closed tickets arrive with the agent who handled them.
How it works with Gorgiasgorgias.com(opens in a new tab) - tl;dv
Recorded video calls with customers arrive with their transcript and the person who ran them.
How it works with tl;dvtldv.io(opens in a new tab) - Amazon S3
Call and chat transcripts saved to a folder in your bucket arrive on their own.
How it works with Amazon S3aws.amazon.com(opens in a new tab)
Send results out
- Slack
Conversations that fail a rule or need a person are posted to a channel.
How it works with Slackslack.com(opens in a new tab)
Using something else?
Every team can bring conversations in and get results out without an integration.
- Paste or upload
- Paste a transcript or upload a text file, one “Speaker: text” line per turn. Good for a trial or the odd call.
- Send it through the API
- Post conversations from your own systems, with your own reference so the same one is never checked twice.
- Results sent back to you
- Webhooks send each result, with the lines behind it, to your CRM, helpdesk or data warehouse as soon as it’s decided.
Tell us what you use.
Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.
- No card or contract for the trial
- Your conversations are never used to train models
- We go through the results with you
Thanks, we’ve got it.
We’ll be in touch within two working days.