Check every Freshdesk conversation, automatically.

Resolved and closed tickets arrive with the agent who handled them.

Request access About Freshdesk at freshworks.com

Freshdesk

Assay

What you get

Resolved and closed tickets are imported every 15 minutes, starting with the last 7 days.
The first message and every public reply become the conversation. Private notes are left out.
The agent the ticket was assigned to is matched to your agents in Assay.

How it works

Step 1
Connect Freshdesk
An admin pastes a key in Assay. We check it with Freshdesk before saving it, and it’s stored encrypted.
Step 2
Conversations arrive
Every 15 minutes, finished conversations are imported and checked against your rules, line by line.
Step 3
People decide the unclear ones
Clear results are recorded with the line behind them. Anything uncertain goes to your review queue.

Set up in a few minutes

An owner or admin connects Freshdesk from Settings, then Integrations. Integrations are included in the Team and Business plans.

In Freshdesk, select your profile picture, then Profile settings.
Select View API key and copy it.

Freshdesk’s own guide

Works alongside

All integrations

Try it on your own calls

Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.

No card or contract for the trial
Your conversations are never used to train models
We go through the results with you

Email us instead

This form needs JavaScript. Write to assay@ferrolo.com and a person will reply within two working days.