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Check every collections call for the required notices.

Collections calls carry notices that have to be read and questions that have to be asked. Assay confirms they happened on every call and flags customers who mention hardship.

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1,284

Checked today

7

Need a person

96%

Agreed with reviewers

Collections conversationChecking…3 checks in 140 ms
  1. 14

    Agent

    I’m calling from Harbour Recoveries about a debt.

    Collector identifiedRecorded automatically

  2. 15

    Customer

    I lost my job last month, I can’t pay it all.

    Hardship mentionedSent to your review queue

  3. 16

    Agent

    Then we’ll have to take it to court.

    No threatsFailed on this line

Rules collections teams start with

Written in plain English. Use them as they are, reword them, or paste in your own scorecard.

  1. The agent says the call is from a debt collector.
  2. The customer is asked about their ability to pay.
  3. Signs of financial difficulty lead to the hardship options being offered.
  4. No threats of action the business wouldn’t take.

Every conversation checked, not a sample

Reviewing by hand

2 of 100 conversations read. The other 98 are never looked at.

With Assay

100 of 100 checked. 2 failed a check, 5 went to a person, the rest were recorded.

How it works

  1. Calls, chats and emails arrive

    Imported from your helpdesk or bucket, uploaded, or sent through the API.

  2. Checked against your scorecard

    Each check is answered yes, no or not sure.

  3. Clear results are recorded

    With the line in the transcript that decided them.

  4. Uncertain ones go to a person

    They land in your review queue.

Other teams using Assay

Customer supportSalesInsurance and lendingRecruitmentAI agents

Try it on your own calls

Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.

  • No card or contract for the trial
  • Your conversations are never used to train models
  • We go through the results with you