About MaestroQA
MaestroQA is a quality assurance platform for managing scorecards, graders and coaching.
Best for
Teams that want to organise a human grading programme.
About Assay
Checks every call, chat and email against your QA scorecard, links each result to the line in the transcript, and sends uncertain ones to a person.
Best for
QA, compliance and team leads who need every conversation checked, with evidence they can show an auditor.
Side by side
| Question | MaestroQA | Assay |
|---|---|---|
| Main job | Managing a QA programme and its graders | Checking every conversation automatically |
| Who does the checking | Mostly your graders | Assay, with people deciding the uncertain ones |
| Coverage | Depends on grader capacity | Every conversation |
| Evidence | Grader comments | The exact line in the transcript |
| Accuracy per rule | Grader calibration sessions | Measured automatically against your reviewers |
Descriptions of other products are based on how they describe themselves publicly and may change. If something here is out of date, tell us and we’ll correct it.
Questions
- Is Assay a MaestroQA alternative?
- If you want the checking done for you, yes. MaestroQA organises a human grading programme; Assay grades every conversation itself and sends the unclear ones to your reviewers.
- Which helpdesks does Assay connect to?
- Zendesk, Freshdesk, Intercom, Front and Gorgias, plus tl;dv for recorded calls, Amazon S3 for transcript files and Slack for alerts.
Try it on your own calls
Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.
- No card or contract for the trial
- Your conversations are never used to train models
- We go through the results with you
Thanks, we’ve got it.
We’ll be in touch within two working days.