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Check what your AI agents actually said.

Voice and chat agents handle thousands of conversations nobody reads. Assay checks them against your policies, finds failed hand-offs and records what the bot promised.

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1,284

Checked today

7

Need a person

96%

Agreed with reviewers

AI agents conversationChecking…3 checks in 140 ms
  1. 14

    Bot

    I can see your order was dispatched on Monday.

    Question answeredRecorded automatically

  2. 15

    Customer

    Can I just talk to someone, please?

    Hand-off requestedSent to your review queue

  3. 16

    Bot

    I can give you 40% off if you stay.

    Discount within policyFailed on this line

Rules ai agents teams start with

Written in plain English. Use them as they are, reword them, or paste in your own scorecard.

  1. The agent never offers a discount outside policy.
  2. Requests for a person are handed off straight away.
  3. The agent doesn’t give medical, legal or financial advice.
  4. The customer’s question was actually answered.

Every conversation checked, not a sample

Reviewing by hand

2 of 100 conversations read. The other 98 are never looked at.

With Assay

100 of 100 checked. 2 failed a check, 5 went to a person, the rest were recorded.

How it works

  1. Calls, chats and emails arrive

    Imported from your helpdesk or bucket, uploaded, or sent through the API.

  2. Checked against your scorecard

    Each check is answered yes, no or not sure.

  3. Clear results are recorded

    With the line in the transcript that decided them.

  4. Uncertain ones go to a person

    They land in your review queue.

Other teams using Assay

Customer supportSalesCollectionsInsurance and lendingRecruitment

Try it on your own calls

Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.

  • No card or contract for the trial
  • Your conversations are never used to train models
  • We go through the results with you