About Level AI
Level AI offers AI agents, agent assist, analytics and automated quality management for enterprise contact centres, scoring interactions across voice, chat, email and more.
Best for
Large contact centres that want automation, agent assist and QA from one enterprise vendor.
About Assay
Checks every call, chat and email against your QA scorecard, links each result to the line in the transcript, and sends uncertain ones to a person.
Best for
QA, compliance and team leads who need every conversation checked, with evidence they can show an auditor.
Side by side
| Question | Level AI | Assay |
|---|---|---|
| Scope | AI agents, agent assist, analytics and QA | Focused on conversation checks and evidence |
| Who it is for | Enterprise contact centres | QA, compliance and team leads of any size |
| Evidence | Varies by feature | Always the real line from the transcript |
| Uncertain results | Varies by feature | Always sent to a person |
| Getting started | An enterprise rollout | Paste your scorecard and start the same day |
Descriptions of other products are based on how they describe themselves publicly and may change. If something here is out of date, tell us and we’ll correct it.
Questions
- Is Assay built for enterprise contact centres?
- Assay is built for teams that need every conversation checked with evidence, from a handful of agents to a large operation. It is quicker to set up than a full contact centre platform.
- What does Assay not do?
- Assay doesn’t run virtual agents or give agents live prompts during a call. It checks finished conversations and tells you which ones need a person.
Try it on your own calls
Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.
- No card or contract for the trial
- Your conversations are never used to train models
- We go through the results with you
Thanks, we’ve got it.
We’ll be in touch within two working days.