About Scorebuddy
Scorebuddy describes itself as AI-powered CX intelligence built by QA experts, connecting QA scorecards, conversation analytics and coaching across voice, chat and email.
Best for
Contact centres that want QA, analytics and learning management in one platform.
About Assay
Checks every call, chat and email against your QA scorecard, links each result to the line in the transcript, and sends uncertain ones to a person.
Best for
QA, compliance and team leads who need every conversation checked, with evidence they can show an auditor.
Side by side
| Question | Scorebuddy | Assay |
|---|---|---|
| Scope | QA, conversation analytics and coaching | Focused on conversation checks and evidence |
| Scorecards | Weighted scorecards scored by AI and people | Plain English rules, each answered on its own |
| Evidence | Scores and reviewer comments | The real line from the transcript, with a one-sentence reason |
| Uncertain results | Reviewed by your QA team | Always sent to a person, with the lines already highlighted |
| Getting started | Platform set-up with your team | Paste your scorecard and start the same day |
Descriptions of other products are based on how they describe themselves publicly and may change. If something here is out of date, tell us and we’ll correct it.
Questions
- How is Assay different from Scorebuddy?
- Assay focuses on the check itself. Every rule is answered yes, no or not sure, each answer points at the line that decided it, and anything uncertain goes to a person.
- Can we keep our existing scorecard?
- Yes. Paste each line of your scorecard as a rule. Assay suggests clearer wording where a line is hard to check.
Try it on your own calls
Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.
- No card or contract for the trial
- Your conversations are never used to train models
- We go through the results with you
Thanks, we’ve got it.
We’ll be in touch within two working days.