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Assay
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Check every Zendesk conversation, automatically.

Solved and closed tickets arrive with the agent who handled them.

Request accessAbout Zendesk at zendesk.com(opens in a new tab)
Zendesk
Assay

What you get

How it works

  1. Step 1

    Connect Zendesk

    An admin pastes a key in Assay. We check it with Zendesk before saving it, and it’s stored encrypted.

  2. Step 2

    Conversations arrive

    Every 15 minutes, finished conversations are imported and checked against your rules, line by line.

  3. Step 3

    People decide the unclear ones

    Clear results are recorded with the line behind them. Anything uncertain goes to your review queue.

Set up in a few minutes

An owner or admin connects Zendesk from Settings, then Integrations. Integrations are included in the Team and Business plans.

  1. In Zendesk, open Admin Center.
  2. Go to Apps and integrations, then APIs, then API tokens.
  3. Add a token and copy it.
Zendesk’s own guide(opens in a new tab)

Works alongside

All integrations

Try it on your own calls

Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.

  • No card or contract for the trial
  • Your conversations are never used to train models
  • We go through the results with you