About CallMiner
CallMiner is an established conversation analytics suite used by large contact centres.
Best for
Large enterprise contact centres with analytics teams and long implementation projects.
About Assay
Checks every call, chat and email against your QA scorecard, links each result to the line in the transcript, and sends uncertain ones to a person.
Best for
QA, compliance and team leads who need every conversation checked, with evidence they can show an auditor.
Side by side
| Question | CallMiner | Assay |
|---|---|---|
| Set-up | Enterprise implementation | Paste your scorecard and start the same day |
| Who runs it | Analysts and specialist teams | QA leads and team managers |
| Rules | Configured categories and queries | Plain-English rules, tested on past calls first |
| Evidence | Analytics across interactions | The exact line behind each result |
| Size of team | Large enterprises | Mid-sized teams up to large ones |
Descriptions of other products are based on how they describe themselves publicly and may change. If something here is out of date, tell us and we’ll correct it.
Questions
- How is Assay different from CallMiner?
- CallMiner is a broad enterprise analytics platform. Assay does one job: it checks each conversation against your written rules and links every result to the line in the transcript.
- How long does Assay take to set up?
- Paste your scorecard as rules and connect a helpdesk. Most teams check their first conversations the same day.
Try it on your own calls
Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.
- No card or contract for the trial
- Your conversations are never used to train models
- We go through the results with you
Thanks, we’ve got it.
We’ll be in touch within two working days.