About Observe.AI
Observe.AI offers AI for contact centres, including agent assist, automated QA and coaching.
Best for
Contact centres that want a broad AI platform from a single vendor.
About Assay
Checks every call, chat and email against your QA scorecard, links each result to the line in the transcript, and sends uncertain ones to a person.
Best for
QA, compliance and team leads who need every conversation checked, with evidence they can show an auditor.
Side by side
| Question | Observe.AI | Assay |
|---|---|---|
| Scope | A broad contact centre AI platform | Focused on conversation checks and evidence |
| What makes the decision | AI models across the platform | Assay’s decision engine, with a measured confidence for every answer |
| Evidence | Varies by feature | Always the real line from the transcript |
| Channels | Contact centre calls and chats | Calls, chats, emails and AI agent conversations |
| Uncertain results | Varies by feature | Always sent to a person |
Descriptions of other products are based on how they describe themselves publicly and may change. If something here is out of date, tell us and we’ll correct it.
Questions
- Why choose a focused QA tool over a contact centre AI platform?
- A focused tool is quicker to set up and easier to audit. Assay’s results always point at the real line in the transcript, and anything uncertain goes to a person.
- Does Assay check AI agent conversations?
- Yes. Conversations handled by AI agents, including replies from Intercom’s Fin, are checked against the same rules as your people.
Try it on your own calls
Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.
- No card or contract for the trial
- Your conversations are never used to train models
- We go through the results with you
Thanks, we’ve got it.
We’ll be in touch within two working days.