Why we made Assay
Every team we spoke to had the same spreadsheet: a scorecard, a handful of calls per agent, and a nagging sense that the problems were in the calls nobody had time to hear.
AI tools promised to read everything, but when we asked where a score came from, the answer was a paragraph written by a chatbot. That isn’t something you can show an auditor.
So we built Assay around one idea: every result should point to the line that caused it, and when the software isn’t sure, a person should decide.
Evidence first
If we can’t show you why, we don’t claim it.
People decide
Software handles the clear cases. People handle the close ones.
Plain language
Rules, results and settings are written for the people who use them.
Try it on your own calls
Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.
- No card or contract for the trial
- Your conversations are never used to train models
- We go through the results with you
Thanks, we’ve got it.
We’ll be in touch within two working days.