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Know the moment a conversation needs your team.

Conversations that fail a rule or need a person are posted to a channel.

Request accessAbout Slack at slack.com(opens in a new tab)
Slack
Assay

What you get

How it works

  1. Step 1

    Connect Slack

    Paste an incoming webhook address. We post a first message to check it works before saving it.

  2. Step 2

    Conversations are checked

    Every conversation is checked against your rules as it arrives, from any source.

  3. Step 3

    Your team hears straight away

    Anything that fails a rule or needs a person is posted to the channel, with a link to the evidence.

Set up in a few minutes

An owner or admin connects Slack from Settings, then Integrations. Integrations are included in the Team and Business plans.

  1. Create a Slack app for your workspace and turn on Incoming Webhooks.
  2. Add a new webhook, choose the channel, and copy its address.
  3. We post a first message to check it works.
Slack’s own guide(opens in a new tab)

Works alongside

All integrations

Try it on your own calls

Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.

  • No card or contract for the trial
  • Your conversations are never used to train models
  • We go through the results with you