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Start with one rule. Grow into every conversation.

Every plan checks conversations the same way, with the same evidence. You pay for the people who use Assay, never for the agents it checks.

Free

One person trying Assay on their own scorecard.

£0

No card needed

  • 1 person
  • 1 active rule
  • 20 conversations a month
Start free

Team

A QA or team lead checking one team’s conversations.

£149

A month, before tax

  • 10 people
  • 50 active rules
  • 2,000 conversations a month
Choose Team

Business

Several teams, with compliance to answer for.

£649

A month, before tax

  • 50 people
  • 200 active rules
  • 15,000 conversations a month
Choose Business

Custom

Everything in Business, with the people, rules and volume you need. Smaller or bigger.

On request

Priced for what you need

  • Your people
  • Your active rules
  • Your conversations a month
Talk to us

What each plan includes

FeatureFreeTeamBusinessCustom
Limits
People11050As agreed
Active rules150200As agreed
Conversations checked20 a month2,000 a month15,000 a monthAs agreed
Checking
Every rule answered yes, no or not sureIncludedIncludedIncludedIncluded
The deciding line, with a one-sentence reasonIncludedIncludedIncludedIncluded
Review queue, spot checks and blind reviewIncludedIncludedIncludedIncluded
Info, warning and critical rulesIncludedIncludedIncludedIncluded
Rules limited to channels, teams, agents or situationsIncludedIncludedIncludedIncluded
Rule versions and a full history of every resultIncludedIncludedIncludedIncluded
Check again in bulk after a rule changesIncludedIncludedIncludedIncluded
Clearer wording suggestions50 a monthUnlimitedUnlimitedUnlimited
Teams and agents
Results per agentIncludedIncludedIncludedIncluded
Coaching notes5 a monthUnlimitedUnlimitedUnlimited
Where reviewers disagreed, per ruleIncludedIncludedIncludedIncluded
Getting conversations in
Paste or upload transcriptsIncludedIncludedIncludedIncluded
Send conversations through the API–IncludedIncludedIncluded
Helpdesk, storage and Slack integrations–IncludedIncludedIncluded
Getting results out
Results sent to your own systems as they’re decided–IncludedIncludedIncluded

Questions about plans

Everything you need to choose a plan. If something isn’t here, ask us.

Not sure which plan fits?

Try Assay on 50 of your own conversations with your current scorecard. We go through the results with you, then you pick the plan that matches what you saw.

Try it on your callsTalk to us
Do you charge per agent?
No. Agents whose conversations are checked are free, however many you have. A seat is someone who signs in to Assay, such as a QA lead, reviewer or manager.
What counts as a conversation?
One call, chat, email thread or helpdesk ticket, checked against all your active rules. Checking it again after you change a rule doesn’t count twice.
Can I cancel or get a refund?
You can cancel whenever you like, and your plan keeps working until the end of the period you’ve paid for. Payments are non-refundable, so we don’t refund partial months or unused seats.
What happens at a limit?
Nothing is lost. New conversations and new rules wait until next month or until you upgrade. Your usage is shown in the app, so it’s never a surprise.
What does Custom mean?
Everything in Business, with the number of people, rules and conversations agreed with you, and a price to match. It suits teams that need less than a plan as well as more, such as five people checking a lot of calls. Tell us what you need and we set it up.
Is our data used to train models?
No. Your conversations are never used to train AI models. We use them to check them against your rules and to run and improve Assay, as our terms explain.

Try it on your own calls

Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.

  • No card or contract for the trial
  • Your conversations are never used to train models
  • We go through the results with you