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One way of checking, for every kind of conversation.

The rules change from team to team. The way Assay checks them doesn’t.

Customer support

Identity checks, complaint handling and refund promises.

  • Agent confirms the customer’s identity before discussing the account.
  • A complaint is recognised and logged when the customer expresses dissatisfaction.
See customer support checks

Sales

Pricing, cancellation terms and product claims.

  • The full price, including fees, is stated before the customer agrees.
  • Contract length and cancellation terms are explained.
See sales checks

Collections

Required notices, affordability questions and tone.

  • The agent says the call is from a debt collector.
  • The customer is asked about their ability to pay.
See collections checks

Insurance and lending

Disclosures, suitability questions and vulnerable customers.

  • Key product risks are disclosed before a recommendation.
  • Affordability is checked before advice is given.
See insurance and lending checks

Recruitment

The same screening questions for every candidate.

  • Each candidate is asked the standard screening questions.
  • No questions about age, family plans, religion or health.
See recruitment checks

AI agents

Policy breaches and missed hand-offs in bot conversations.

  • The agent never offers a discount outside policy.
  • Requests for a person are handed off straight away.
See ai agents checks

Try it on your own calls

Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.

  • No card or contract for the trial
  • Your conversations are never used to train models
  • We go through the results with you