About Revelir
Revelir is an AI QA analyst for support teams: it grades tickets from Zendesk and Salesforce against your scorecard and SOPs, and coaches agents daily.
Best for
Support teams of 30 or more agents on Zendesk or Salesforce who want a score for every ticket and daily agent coaching.
About Assay
Checks every call, chat and email against your QA scorecard, links each result to the line in the transcript, and sends uncertain ones to a person.
Best for
QA, compliance and team leads who need every conversation checked, with evidence they can show an auditor.
Side by side
| Question | Revelir | Assay |
|---|---|---|
| Channels | Helpdesk tickets, from Zendesk and Salesforce | Calls, chats, emails and AI agent conversations, imported from Zendesk, Freshdesk, Intercom, Front, Gorgias or Amazon S3 |
| How results are given | A score out of 100 across your scorecard | Yes, no or not sure for each rule, with a measured confidence |
| Uncertain results | A QA lead can override any grade | Always sent to a person, plus a random share of passes as spot checks |
| Evidence | Quoted evidence and the SOP it was checked against | The real line from the transcript, highlighted, with a one-sentence reason |
| Coaching | Daily AI coaching for each agent | Results per agent and a coaching note for the team lead, written from those results |
| Getting started | A six-week pilot on your own tickets | Paste your scorecard and start the same day |
Descriptions of other products are based on how they describe themselves publicly and may change. If something here is out of date, tell us and we’ll correct it.
Questions
- How does Assay score a conversation?
- Each rule is answered yes, no or not sure, with a measured confidence and the line from the transcript that decided it. There is no single score that hides which rule failed.
- Does Assay work beyond Zendesk?
- Yes. It imports from Zendesk, Freshdesk, Intercom, Front, Gorgias, tl;dv and Amazon S3, or through the API.
Try it on your own calls
Tell us about your team. We’ll reply within two working days to set up a trial with 50 of your transcripts and your current scorecard.
- No card or contract for the trial
- Your conversations are never used to train models
- We go through the results with you
Thanks, we’ve got it.
We’ll be in touch within two working days.